RETURN POLICY

Unfortunately, we do not accept returns or refunds.

We want you to love your Carena piece. If you need a different size, color, or style, we're happy to offer an exchange or store credit within 14 days of the date your order was delivered.

Please note that we do not offer refunds. All discounted items are final sale and are not eligible for exchange.

We only accept exchanges if the pieces meet the following requirements:

The exchange request must be made within 14 days of delivery.
The piece must be in its original condition: unworn, unwashed, and unaltered in any way.
All tags must be attached, and the hygiene seal must remain intact. We cannot accept pieces without the hygiene seal.
Please try on the piece over your own underwear.
Exchanges are limited to one exchange per order, so choose your new size, color, or style carefully.

Unfortunately, if the exchange request exceeds the 14 days established in our policy, it will not be possible to process it.

The company reserves the right to decline any return if the products or items do not meet the requirements listed above.

How It Works

Email us at info@carenaswim.com or reach out through our chat, indicating your order number and the piece you'd like to exchange.
Once your exchange is approved, we will share our return address and instructions.
Ship the piece back to us using the carrier of your choice. Return shipping costs are the customer's responsibility. We recommend using a service with a tracking number, as we cannot be held responsible for packages lost in transit.
Once we receive and inspect your piece, we will process your exchange within 3 business days.
We cover the shipping cost of sending your new piece to your door.

If the size, color, or style you'd like is unavailable, we will issue a store credit for the value of your piece, valid on any future purchase.

What if my order arrives damaged or with a defect?

We hope this never happens — but if your order arrives damaged or with a manufacturing defect, please contact us at info@carenaswim.com so we can personally assist you and help resolve the issue as quickly as possible.

If you are returning a piece due to damage and would like a refund, we will refund your money within 2 business days.